At BBSSL, we value transparency and farmer-first service. This Refund & Cancellation Policy outlines the conditions under which payments made on our website https://bbssl.coop/ or official mobile applications are eligible for refund or cancellation.
1. General Policy
- All payments made through BBSSL platforms are considered official cooperative transactions.
- Payments are non-refundable and non-transferable except in specific scenarios outlined below.
- Users are advised to double-check all details before confirming payment.
2. Scenarios Eligible for Refund
Refunds will only be considered under the following circumstances:
- Duplicate Payment: If the same transaction is charged more than once.
- Transaction Failure: Amount deducted but service confirmation not received due to technical error.
- System Error: If payment was received but BBSSL could not deliver the intended service due to internal system failure.
3. Non-Refundable Scenarios
Refunds will not be processed in the following cases:
- Incorrect details (farmer ID, society ID, land details) entered by the user.
- Issues arising due to user's internet connectivity or device problems.
- Services already availed successfully.
- Cancellations after registration/payment confirmation.
4. Refund Request Procedure
- Users must submit a refund request by emailing support@bbssl.coop within 15 working days of the transaction.
- The item must be in the original packaging and must be unused and in the same condition that it was received.
- The request must include:
- Full Name
- Mobile Number
- Transaction ID
- Date of Transaction
- Reason for Refund Request
5. Processing Timeline
- The BBSSL Finance & IT team will verify the refund request.
- If approved, the refund will be processed within 7-10 working days.
- Refunds will be credited to the original payment method only.
6. Cancellation Policy
- Once payment is confirmed, the transaction cannot be cancelled.
- Users must verify all details before submission.
7. Escalation Matrix
If your issue is not resolved within the stipulated time, you may escalate as follows:
- Level 1: BBSSL Support Team -- info@bbssl.coop
- Level 2: -- [Insert Email ID]
- Level 3: Director, BBSSL -- [Insert Email ID]
8. Governing Law
All refund and cancellation matters will be governed by the laws of India and under the jurisdiction of courts in Balrampur, Uttar Pradesh. BBSSL reserves the right to amend this policy without prior notice.
9. Contact Us
For queries, clarifications, or complaints:
Email: info@bbssl.coop
Helpline: +91- 8448084665
Website: https://bbssl.coop/
